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Open Positions: Desktop Support Specialist

Arvinas is a clinical-stage biopharmaceutical company leading the way in targeted protein degradation therapeutics. Arvinas is the first company to focus solely on protein degradation and its platform technology is the most advanced in the field. Since its founding in 2013, Arvinas’ PROTAC® Discovery Engine has been driving the most significant breakthroughs in the industry. Arvinas’ pipeline encompasses a range of validated and undruggable targets in oncology, immuno-oncology, and neuroscience. This includes two clinical-stage programs: ARV-110, which is being developed as a potential treatment for men with late-line metastatic castrate-resistant prostate cancer, and ARV-471, which is being developed as a potential treatment for patients with breast cancer.

#TeamArvinas is made up of more than 200 passionate and curious employees, whose diverse thoughts and perspectives are highly valued. Arvinas employees embrace the freedom to pursue innovation, think creatively, and give back. They are driven by the company’s values and purpose – to improve the well-being of patients and families impacted by the devastating diseases Arvinas is working to treat. It’s an exciting time to be in drug development and it’s an exciting time to be at Arvinas. But don’t just take our word for it – here’s what Arvinas employees are saying. For more information, please visit www.arvinas.com.

Position Summary

Arvinas is seeking an experienced Desktop Support Specialist to perform Level 2 day-to-day escalation activities. This person will be responsible for Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio Visual Support for Arvinas.

This position reports to the Manager of IT Support Services, and will be located at our headquarters in New Haven, CT.

Principal Responsibilities

Key responsibilities of this role include, but are not limited to:

  • Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.
  • Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
  • Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
  • Ability to prioritize and act in high-pressure situations.
  • Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
  • Demonstrated experience with IT Service Desk systems and tools, ideally BMC Footprints Service Management.
  • Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
  • ITIL Knowledge, preferably certification.
  • Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
  • Performs other duties as assigned.

Qualifications

  • Very strong business analysis skills
  • Very strong technical troubleshooting and problem-solving abilities
  • Excellent task management and prioritization skills
  • Excellent written and verbal communication skills
  • Knowledge of the following is highly desired: Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
  • Familiarity with ITIL 4 Framework
  • Precise knowledge of Asset Management including physical assets and software licenses

Education

  • A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR
  • Proven 4 years experience in a support services role and must possess analytical, problem-solving, and communication skills

Experience

  • 4 + years’ experience in IT, with the desired candidate having experience in life sciences
  • Experience providing IT application support and maintenance

Arvinas is proud to offer a competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, and much more. To learn more about Arvinas, please visit www.arvinas.com

Arvinas is an Equal Opportunity employer

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